If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. Some of the information you provided us with you can update by yourself while placing an order.
Citygoddess.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
City Goddess Ltd is registered data controller under the Data Protection Act 1998. We never make your personal information available to other companies for marketing purposes other than for the marketing of City Goddess products and services.
When you access and use Citygoddess.co.uk website, we (or third parties acting on our behalf) may collect certain information from or about you.
This includes personal information you provide when you register an account, send questions or make purchases through the website (for example, your name, address, telephone number, e-mail address and payment details) and browsing information about your use of the Citygoddess.co.uk website (such as information about your browser type, the pages of the website that you view, the advertisements you click on, and the search terms that you enter on our website).
We use the personal information and/or browsing information we collect to maintain your registered account, improve this website and serve advertisement on it, process any orders that you place with us, respond to any questions that you raise for research purposes and to contact you (including by e-mail) about City Goddess products and services that we think may interest you.
You agree fully to identify, defend and hold us, and our Directors, Managers, Employees, Agents and Suppliers harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and / or your personal information.
We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection Acts and consumer legislation from time to time in place.
When you shop on this website, we will ask you to input personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit/debit card or other payment information and a password.
The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by contacting us at CustomerSupport.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (E.g. the URL you came from, IP address, domain types like co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information").
We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.
We use your information only for the following purposes: Processing your order
For statistical purposes to improve this website and its services to you
To serve website content to you
To administer this website
If you consent to notify you of products or special offers that may be of interest to you, you agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from Citygoddess.co.uk by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you.
Your Personal Information may be disclosed to other reputable third parties who will help process your order. Citygoddess.co.uk requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so. Questions regarding this Policy should be directed to us at the address below.
If you are using a public or shared computer terminal, we strongly recommend that you do not select “Save My Credit Card Information”. You should only ever select this if your PC is used only by you. Please be advised that if you place an order with a different billing and shipping addresses, we may ask you to prove validity of billing address by sending us copy of 2 proofs of your billing address i.e. utility bills, driving licence etc.
Goods cannot be dispatched until the requested information is received either by fax or by email. You will always be notified by email should your order be flagged up on our system to request the above.