A cookie is a piece of information which a website transfers to the cookie file of the browser on your computer. The browser then saves the information and sends it back to the website server. When that browser returns to the same website the cookie will recognise the user.
A cookie will typically contain details such as the domain from which the cookie has come from, a value which is usually a random unique number as an identifier and the lifetime (expiry) of the cookie.
Session Cookies: allowing us to “remember” content from page to page (these expire when you leave the website or close the browser).
Persistent Cookies:which define “Time To Live” and help us to determine your preferences (these will expire after the “Time To Live” period)
Third Party Cookies: these are cookies from any other domain, such as recommended product and advertising services.
If you choose not to accept a cookie you will not be able to purchase any products online. However, you may still place an order by contacting us on 02074819111 or by e-mail:
The Photographs and text used on the City Goddess website are protected under copyright law. Only customers of City Goddess can use the pictures with due permission for the purpose of re-selling the product on their own retail shop or websites and not for any other Marketing / Advertising / Promotional activities outside of this. Customers can use the pictures ONLY for the products purchased from City Goddess.
Some analytics to track website visits and clicks for pages visited with hourly transaction volume. This allows us to see how our customers like to use our website and which pages or functions they prefer; this allows us to continually improve our service.
As your order is shipped from our warehouse we will send you a dispatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our conditions set out below. Non-acceptance of an order may take place in the following circumstances [but not limited to]:
The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Selected partner cookies which track where the users visit originated from. This allows us to see where their visit originated from, especially advertising on partner sites, present appropriate offers and helps prevent fraud and detect spammers.
Majority of internet browsers will provide an option to disallow cookies. You can usually find how to do this in the help menu for your browser. Cookies can also be deleted by using your internet browser, but you must disallow otherwise they will be reapplied the next time you visit a website. Find out more about controlling cookies.
A new Cookie Regulation officially announced on 20th May 2011 and will be enforced from May 2012 that website owners must gain a visitor’s consent that they will be tracked by cookies on that website.
We wanted to help explain what cookies are, the different types, why City Goddess Ltd use them and how they affect your web experience.
Delivery Addresses and Information:
A signature will be required to acknowledge the delivery.
The signature of the person accepting the delivery at the address will be proof that you, or the person to whom the order is addressed, has received the delivery. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order or paid for the goods. You are responsible for checking the condition of the items delivered (wrong item or damaged) and must highlight any issue within 7 days upon receipt of delivery by sending us an e-mail to our Customer Service Department at email@example.com
Please Note: If the postcode or any part of the address is entered incorrectly, delays or delivery failures may occur.
Our standard delivery charge is £15.00 + VAT per order (Max weight 30Kg Per Box) on all orders to all mainland UK addresses.
Areas outside the UK will be charged at a different cost. The exact cost of shipping will be automatically calculated during checkout procedure, based on weight and the destination of the consignment. You will be provided the exact figure before finally submitting the order.Stock items are normally dispatched within 1 to 2 business days after receipt of payment. However certain items might have a longer dispatch time, which is always stated in a product description.
For more information about shipping please refer to: Shipping-Info
Should you wish to return items, either faulty or unwanted, please ensure that you notify us by sending email to firstname.lastname@example.org within 7 days of receipt, quoting the order number, style number and the reason for return. We will issue a Return Authorisation, which must be attached to the returning items. Please, note that we are unable to offer Sell or Return model.
In case of online orders paid by card or PayPal, we can either refund you cost of the returning item(s) to your PayPal / card account, or we can create a credit memo on your account with City Goddess, to be used on your next order (or for exchange). In case of bank transfer or payment by cash or card in our premises we are able to make refund only as a credit on your account with us.
For more information about returning please refer to: Return-Info