Should you wish to return items, either faulty or unwanted, please ensure that you notify us by sending an email to customer.support@citygoddess.co.uk within 7 days of receipt,
quoting the order number, style number and the reason for returning. We will issue you a Return Authorisation document, which must be attached to the returning items. Please note that we are unable to offer a ‘Sell or Return model’.
In the case of online orders we can either refund the cost of the returning item(s) to your PayPal/Card account, or we can create a credit memo in your account with City Goddess, to
be used on your next order. In the case of bank transfers or cash payments we are only able to make create a credit memo.
We will not refund items that are returned without the full original ratio (unless the items are faulty). We will, at our discretion, charge a 15% restocking fee for unwanted items that
are returned, unless the items are faulty or incorrectly sent. Regular customers with whom we have a good working relationship will not be charged a 15% restocking fee.
Please, note the below conditions:
We will not refund items if the swing-tags have been removed
The item(s) must be returned with the printed Return Authorisation document attached
Returns should be made in the original, undamaged packaging
We recommend returning the goods by registered/insured post
We are not liable for the postage fee for the return of goods
We will not be liable for any loss or damage incurred whilst returns are held by third parties
Refunds will be made once the items are received by us
Your refund will be credited to the same card or PayPal account, with which you made your original payment, or left as credit in your City Goddess account to be used on your
next order (or exchange).
Refunds can take 7-14 working days to reflect in your account
You have the right to return items which you received in unsatisfying conditions (damaged) for a refund or an exchange, if the stock lasts. Please note that certain styles are nonreturnable, non-refundable and non-exchangeable. These are Assorted Packs, Sale and Deal items. Details are listed on this site, please read them carefully before ordering.
Also, please note the below conditions:
The item(s) must be returned with the printed Return Authorisation document attached
We will not be liable for any loss or damage incurred whilst returns are held by third parties
Refunds will be made once the items are received by us
Your refund will be credited to the same card or PayPal account, with which you made your original payment, or left as credit in your City Goddess account to be used on your
next order (or exchange).
Refunds can take 7-14 working days to reflect in your account
