Should you wish to return items, either faulty or unwanted, please ensure that you notify us by sending an email to customer.support@citygoddess.co.uk within 7 days of receipt, quoting the order number, style number and the reason for returning. We will issue you a Return Authorisation document, which must be attached to the returning items. Please note that we are unable to offer a ‘Sell or Return model’.

In the case of online orders we can either refund the cost of the returning item(s) to your PayPal/Card account, or we can create a credit memo in your account with City Goddess, to be used on your next order. In the case of bank transfers or cash payments we are only able to make create a credit memo.

• STARTER PACKS – either full packs or single pieces.
• SALE and DEALS – either full packs or single pieces.

• We will not refund items if the swing-tags have been removed
• The item(s) must be returned with the printed Return Authorisation document attached
• Returns should be made in the original, undamaged packaging
• We recommend returning the goods by registered/insured post
• We are not liable for the postage fee for the return of goods
• We will not be liable for any loss or damage incurred whilst returns are held by third parties
• Refunds will be made once the items are received by us
• Your refund will be credited to the same card or PayPal account, with which you made your original payment, or left as credit in your City Goddess account to be used on your next order (or exchange).
• Refunds can take 7-14 working days to reflect in your account

• The item(s) must be returned with the printed Return Authorisation document attached
• We will not be liable for any loss or damage incurred whilst returns are held by third parties
• Refunds will be made once the items are received by us
• Your refund will be credited to the same card or PayPal account, with which you made your original payment, or left as credit in your City Goddess account to be used on your next order (or exchange).
• Refunds can take 7-14 working days to reflect in your account