To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:
All prices are stated in Pounds Sterling and are excluding VAT and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus VAT (if applicable) and delivery charges as set out below. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account prior to despatch of orders.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.The prices applicable at the time of the purchase order shall be authoritative. Until the purchase order has been expressly accepted, City Goddess shall have the right to change its prices, particularly in the event of pricing errors on the part of City Goddess. In such cases, City Goddess shall offer the ordered goods to the customer by email at the amended price. A contract concerning those goods shall come into being upon acceptance of this offer by the customer.
We accept Bank Transfers from overseas. Please see below for the Bank Details. All payments must be in Pound Sterling. When transferring monies, please ensure that we receive the FULL amount requested in settlement of your order confirmation / invoice.
Your order will not be shipped until the full amount is paid. You are responsible for additional bank charges applied by your bank. You should make this clear to your bank during the transfer.
All goods remain the property of City Goddess Ltd until paid for in full.
We do not offer credit accounts.
Bank Name : Barclays Bank
Bank Address : Ilford Branch, 19, High Road, Essex, IG1 1LS
A/C Name : City Goddess Ltd
A/C No : 10181269
Sort Code : 20 44 22
IBAN : GB95 BARC 2044 2210 181269
SWIFTBIC : BARCGB22
We can deliver anywhere in the UK, Northern Ireland and to most international destinations. Please note we cannot cancel an order or change a delivery address once the parcel has been dispatched.
Delivery Addresses and Information:
A signature will be required to acknowledge the delivery.
The signature of the person accepting the delivery at the address will be proof that you, or the person to whom the order is addressed, has received the delivery. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order or paid for the goods. You are responsible for checking the condition of the items delivered (wrong item or damaged) and must highlight any issue within 7 days upon receipt of delivery by sending us an e-mail to our Customer Service Department at firstname.lastname@example.org
Please Note: If the postcode or any part of the address is entered incorrectly, delays or delivery failures may occur.
Our standard delivery charge is £15.00 + VAT per order (Max weight 30Kg Per Box) on all orders to all mainland UK addresses.
Areas outside the UK will be charged at a different cost. The exact cost of shipping will be automatically calculated during checkout procedure, based on weight and the destination of the consignment. You will be provided the exact figure before finally submitting the order. Stock items are normally dispatched within 1 to 2 business days after receipt of payment. However certain items might have a longer dispatch time, which is always stated in a product description.
For more information about shipping please refer to: Shipping-Info
Should you wish to return items, either faulty or unwanted, please ensure that you notify us by sending email to email@example.com
within 7 days of receipt, quoting the order number, style number and the reason for return. We will issue a Return Authorisation, which must be attached to the returning items. Please, note that we are unable to offer Sell or Return model.
In case of online orders paid by card or PayPal, we can either refund you cost of the returning item(s) to your PayPal / card account, or we can create a credit memo on your account with City Goddess, to be used on your next order (or for exchange). In case of bank transfer or payment by cash or card in our premises we are able to make refund only as a credit on your account with us.
For more information about returning please refer to: Return-Info
We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.When you shop the website, we will ask you to input personal information, which we will then collect from you, such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit/debit card or other payment information and a password.
We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types e.g. “.co.uk” and “.com”), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information").
We may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
- Processing your order
- For statistical purposes to improve this website and its services to you
- To serve website content and advertisements to you
- To administer this website
- If you consent, to notify you of products or special offers that may be of interest to you
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.When you create a shopping account while ordering online you will be given the option to receive information from Citygoddess.co.uk by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes please e-mail us at firstname.lastname@example.org.
Your personal information may be disclosed to other reputable third parties who will help process your order. Citygoddess.co.uk requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection Acts and Consumer Legislation from time to time in place. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
Questions regarding this Policy should be directed to us at :
City Goddess Ltd
107B Chadwell Heath Lane,